Privacy Policy.
Last updated
This policy explains what information this website (jpctaxreliefservices.com) collects, why, and who it is shared with. It is operated by JPC Advisers, Inc., 16400 Miles Ave, Cleveland, OH 44128, USA (“JPC”, “we”).
It covers the website only. If you become a client, the information you give us for tax, accounting or insurance work is handled under your engagement agreement and the laws that apply to tax and insurance professionals.
Information you give us
Appointment and contact form
When you book a consultation we collect your name, phone number, email address, the service you are interested in, your preferred date and time, any message you write, and the page you sent it from. We use this to contact you about your request.
- The form is delivered to JPC by email through Web3Forms, a form-to-email service.
- The same details are also sent through this website’s server to JPC’s own client management system, so the request is not lost.
Newsletter form
If you subscribe, we collect your email address. It is delivered to JPC through Web3Forms. You can ask us to remove you at any time.
“Jordan”, the chat assistant
Jordan is an automated assistant powered by an artificial intelligence (AI) model. It is not a person, and it does not give individual tax advice.
- What is sent: when the AI assistant is available, the messages you type in the chat (the most recent part of the conversation) are sent through this website’s server to OpenRouter, a service that routes the request to an AI model provider. The default model is Anthropic’s Claude. Their handling of the data is governed by their own terms and privacy policies.
- Booking through the chat: if you ask Jordan to book a consultation, it collects your name, phone number, optional email address, what you need help with, a preferred time and a short note. These details and a transcript of the chat are emailed to JPC through Web3Forms. When the AI assistant took the booking, the details (without the transcript) are also sent to JPC’s client management system.
- In your browser: the conversation is kept in your browser’s session storage so it survives page changes. It is cleared when you close the tab.
- Please do not type Social Security numbers, bank details or other sensitive information in the chat.
Information collected automatically
- Hosting and security: the site is hosted on Cloudflare. Like any web host, Cloudflare processes your IP address and basic request details to deliver pages and protect the site. Your IP address is also used, briefly, to limit how many chat and form requests can be sent per minute. Server error logs may record technical details of failed requests.
- Analytics: we may use Cloudflare Web Analytics to count visits and measure page speed. It does not use cookies to track you across sites.
- Third-party content: pages load fonts from Google Fonts and some images from Unsplash, and the contact page shows an embedded Google Map. These services receive your IP address when your browser loads them, and Google may set its own cookies through the map.
Cookies
This website does not set its own cookies for advertising or tracking. It uses your browser’s session storage for the chat, as described above. Embedded third-party content (such as Google Maps) may set cookies under its provider’s policy.
How we use information
- To respond to your request and schedule a consultation.
- To send the newsletter if you subscribed.
- To keep the website secure and working, and to understand which pages are useful.
We do not sell your personal information, and we do not share it for advertising.
Who we share it with
Only the service providers named above, which process it for us to run the site, deliver messages and run the chat; and where the law requires it.
How long we keep it
We keep inquiries for as long as needed to respond and follow up, and as required for our records.
Your choices
You can ask us what information we hold about you from this website, ask us to correct or delete it, or unsubscribe from the newsletter, by emailing johncorrenti@jpctaxreliefservices.com or calling (216) 491-0800. We may need to keep some records where the law requires.
Security
The site is served only over HTTPS, and form and chat data travel encrypted. No method of transmission or storage is perfectly secure, so please don’t send sensitive tax documents or ID numbers through the website.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We will post any changes on this page and update the date above.
Contact
JPC Advisers, Inc., 16400 Miles Ave, Cleveland, OH 44128, USA. Email johncorrenti@jpctaxreliefservices.com, phone (216) 491-0800.